1-006 CLEANSING POWDER AND SMOOTHING AND FIRMING MASK

<strong>What makes you sustainable?</strong> <br>For us, sustainability goes beyond printing on recycled paper. We believe that being sustainable starts as a business foundation, in doing the right things, in not using shortcuts, in being transparent, in not skimping on product and ingredient testing, in forming a team that is happy with what they are doing and feel that what you do matters. In 2019 we decided to change the entire design of our packaging and use glass to eliminate plastic. We use screen printing to avoid paper and labeling consumption as much as possible. The boxes are ink only. The packaging is recycled.

<strong>When will you respond to my query?</strong><br> Our hours are Monday to Friday from 10:00 a.m. to 7:00 p.m. We will respond within a maximum period of 2 business days.<br><strong></strong><br> <strong>How does the points program work?</strong> <br>Depending on your purchases, you will accumulate points that will be transformed into discounts after 15 days from your last purchase. Create account 200 points Every €1 - 5 points 500 points - €5 OFF 100 points - €10 OFF<br><strong></strong><br> <strong>How do I access my account? With your email and password. Do you ship every day?</strong><br> We ship on Tuesdays and Thursdays, this way we contribute to not leaving as much of a carbon footprint and being more sustainable.<br><strong></strong><br> <strong>In how much time will my request be delivered?</strong><br> 24-48h in Spain (except the Balearic and Canary Islands which takes between 5 and 7 days), Europe and the US between 7 and 10 days.<br><strong></strong><br> <strong>Where do you ship?</strong><br> Spain, all of Europe and the USA.<br><strong></strong> <br><strong>Do you have a store or a beauty salon and want to have our products for sale?</strong><br> Write to us: <a href="mailto:sales@mamitabotanical.com">sales@mamitabotanical.com</a><br><strong></strong><br> <strong>Do you need to ask us any questions?</strong><br> We advise you. Write to us: <a href="mailto:hola@mamitabotanical.com">hola@mamitabotanical.com</a><br><strong></strong><br> <strong>Do you want to know where to find our products?</strong><br> Write to us: <a href="mailto:sales@mamitabotanical.com">sales@mamitabotanical.com</a>

<strong>Do you ship every day?<br></strong> We ship on Tuesdays and Thursdays, this way we contribute to not leaving as much of a carbon footprint and being more sustainable.<p><br></p> <strong>In how much time will my request be delivered?</strong> <br>24-48h in Spain (except the Balearic and Canary Islands which takes between 5 and 7 days), Europe and the US between 7 and 10 days.<p><br></p> <strong>Do you ship to the entire planet?<br></strong> We ship to Spain, all of Europe and the US.<p><br></p> <strong>How do I know if my order has been shipped?<br></strong> Once the order leaves our warehouse you will receive an email with the tracking number.<p><br></p> <strong>I have forgotten to enter a discount code, what can I do?<br></strong> You can contact us at hola@mamitabotanical.com<p><br></p> <strong>I have problems paying for my order, what can I do?<br></strong> You can contact us at hola@mamitabotanical.com<p><br></p> <strong>What does shipping cost?</strong> <br>National shipping is free for orders over €50, orders less than this amount, shipping costs €6.50. For Europe and the US they are free with orders over €100, orders less than this amount, shipping to Europe costs €8 and the US costs €15.<p><strong><br></strong></p> <strong>Return policy.</strong><br> We do not accept returns if the product is opened or in poor condition. You have 15 days to contact us and process the return. The product must be unused and in the same condition in which you received it, including the original packaging.

<ul>
<li>Vegans</li>
<li> Cruelty Free</li>
<li> 100% Biodegradable</li>
<li> Without additives</li>
<li> Glass containers</li>
</ul>