1-007 MAKEUP REMOVER/ NIGHT MASK

What makes them sustainable?
For us, sustainability goes beyond printing on recycled paper. We believe that being sustainable starts as a business foundation, in doing the right things, in not using shortcuts, in being transparent, in not skimping on product and ingredient testing, in forming a team that is happy with what they are doing. and feel that what you do matters. In 2019 we decided to change the entire design of our packaging and use glass to eliminate plastic. We use screen printing to avoid paper and labeling consumption as much as possible. The boxes are single ink. The packaging is recycled.

When will you respond to my query?
Our hours are Monday to Friday from 10:00 a.m. to 7:00 p.m. We will respond within a maximum period of 2 business days.

How does the points program work?
Depending on your purchases, you will accumulate points that will be transformed into discounts after 15 days from your last purchase. Create account 200 points. Every €1 - 5 points 500 points - €5 OFF 100 points - €10 OFF

How do I access my account?
With your email and password.

Do you ship every day?
We ship on Tuesdays and Thursdays, this way we contribute to not leaving as much of a carbon footprint and being more sustainable.

In how much time will my request be delivered?
24-48h in Spain (except the Balearic and Canary Islands which takes between 5 and 7 days), Europe and the US between 7 and 10 days.

Where do you ship?
Spain, all of Europe and the USA.

Do you have a store or a beauty salon and want to have our products for sale?
Write to us: sales@mamitabotanical.com

Do you need to ask us any questions?
We advise you. Write to us: hola@mamitabotanical.com

Do you want to know where to find our products?
Write to us: sales@mamitabotanical.com

We ship on Tuesdays and Thursdays, in this way we contribute to not leaving as much of a carbon footprint and being sustainable.

In how much time will my request be delivered?
24-48h in Spain (except the Balearic and Canary Islands which takes between 5 and 7 days), Europe and the US between 7 and 10 days.

Shipping to the entire planet?
We ship to Spain, Europe and the USA.

How do I know if my order has been shipped?
Once the order leaves our warehouse you will receive an email with the tracking number.

I have forgotten to enter a discount code, what can I do?
You can contact us at hola@mamitabotanical.com

I have problems paying for my order, what can I do?
You can contact us at hola@mamitabotanical.com

What does shipping cost?
National shipping is free for orders over €50, orders less than this amount, shipping costs €6.50. For Europe and the US they are free with orders over €100, orders less than this amount, shipments to Europe have a cost of €8; and the US from €15

Return policy.
We do not accept returns if the product is opened or in poor condition. You have 15 days to contact us and process the return. The product must be unused and in the same condition in which you received it, including the original packaging.

Are all products natural?
Yes, our formulas are with 100% natural ingredients that do not harm the planet or people. In them you will never find the following ingredients:
Parabens, plastic, silicones, petroleum derivatives, phthalates, sls, gmo...2
What material are the containers made of?
They are all made of glass except the scrubber which is made of aluminum. They are all recyclable.
Who formulates the products and where are they manufactured?
All our products are formulated by Eli, CEO of Mamita Botanical, and are manufactured in a laboratory in Barcelona.
What is the expiration date of the products?
Once opened they have a life of 1 year, except for the Eye Contour, which has a life of 7 months. Store in a dry place away from direct artificial or natural light or high temperatures.
Can I use the products if I am pregnant or breastfeeding?
The only product that is not suitable during pregnancy and breastfeeding is 1-003 Elixir Tonic, since it contains Roman sage essential oil. The other products are suitable but we recommend using them after the first trimester of pregnancy.
Are the products vegan?
Yes, they all are.
Are the products gluten free?
The gluten free products in our range are:
1-003 Tonic-elixir, 1-004 Facial scrub, 1-006 Smoothing cleanser, 1-007 Nourishing cleanser.
Are the products organic?
All our products contain 85% organic ingredients
Do you offer free samples?
We provide free samples with each order.